{"id":3084,"date":"2022-11-25T11:33:35","date_gmt":"2022-11-25T10:33:35","guid":{"rendered":"https:\/\/www.ogbl.lu\/communiques\/spuerkeess-il-est-ou-le-respect-du-client"},"modified":"2023-06-02T09:17:57","modified_gmt":"2023-06-02T07:17:57","slug":"spuerkeess-il-est-ou-le-respect-du-client","status":"publish","type":"communiques","link":"https:\/\/www.ogbl.lu\/en\/communique\/spuerkeess-il-est-ou-le-respect-du-client\/","title":{"rendered":"Spuerkeess: Il est o\u00f9 le respect du client?"},"content":{"rendered":"<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-en\"> <\/p><p>La section eschoise de l\u2019OGBL organise le 25 novembre une action de protestation devant les locaux de la Spuerkeess situ\u00e9s sur la place de l\u2019H\u00f4tel de ville \u00e0 Esch-sur-Alzette pour d\u00e9noncer la fermeture des guichets et les cons\u00e9quences de cette d\u00e9cision.<\/p>\n<p>Les mesures anti-Covid ont amen\u00e9 les responsables de la filiale de la Spuerkeess situ\u00e9e sur la Place de l\u2019H\u00f4tel de Ville \u00e0 Esch-sur-Alzette \u00e0 limiter \u00e0 un minimum le nombre des guichets en service. La cons\u00e9quence directe en a \u00e9t\u00e9 une file d\u2019attente plus ou moins longue \u00e0 l\u2019entr\u00e9e.<\/p>\n<p>Entre-temps et ceci ind\u00e9pendamment de l\u2019\u00e9volution des mesures que les pouvoirs publics ont pris face au Covid, les clients de la Spuerkeess sont souvent contraints d\u2019attendre dehors, expos\u00e9s aux al\u00e9as du temps pour pouvoir r\u00e9gler leurs op\u00e9rations financi\u00e8res. Ce sont souvent des personnes \u00e2g\u00e9es qui ne ma\u00eetrisent pas la technologie du S-NET.<\/p>\n<p>Nous avons pu observer, surtout cet \u00e9t\u00e9, des situations o\u00f9 par des temp\u00e9ratures avoisinant les 30 degr\u00e9s, des Seniors ont souffert d\u2019attendre leur tour dans la file! Si les responsables de la Spuerkeess ne changent rien, cet hiver des clients vont souffrir du froid dans ces files d\u2019attente! Bien que les contraintes relatives au Covid aient \u00e9t\u00e9 assouplies, les guichets restent ferm\u00e9s et en raison de la r\u00e9duction des emplois, les clients \u2014 surtout les personnes \u00e2g\u00e9es \u2013 en subissent les cons\u00e9quences!<\/p>\n<p>Sachant que les b\u00e9n\u00e9fices et les dividendes sont en augmentation pour les actionnaires, nous sommes d\u2019avis qu\u2019il s\u2019agit d\u2019une situation intenable \u00e0 laquelle il faudra rem\u00e9dier au plus vite!<\/p>\n<p><b>Communiqu\u00e9 par la section d\u2019Esch de l\u2019OGBL<br \/>\nle 25 novembre 2022<\/b><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.ogbl.lu\/wp-content\/uploads\/communiques\/316937313_5751365001619453_7447813493043507117_n.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-37078\" style=\"border: 0px none;\" src=\"https:\/\/www.ogbl.lu\/wp-content\/uploads\/communiques\/316937313_5751365001619453_7447813493043507117_n-1024x682.jpg\" alt=\"316937313_5751365001619453_7447813493043507117_n\" width=\"700\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.ogbl.lu\/wp-content\/uploads\/communiques\/316960774_5751364891619464_6536116065459414689_n.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-37079\" style=\"border: 0px none;\" src=\"https:\/\/www.ogbl.lu\/wp-content\/uploads\/communiques\/316960774_5751364891619464_6536116065459414689_n-1024x682.jpg\" alt=\"316960774_5751364891619464_6536116065459414689_n\" width=\"700\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.ogbl.lu\/wp-content\/uploads\/communiques\/317065568_5751364934952793_3573426893239191987_n.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-37080\" style=\"border: 0px none;\" src=\"https:\/\/www.ogbl.lu\/wp-content\/uploads\/communiques\/317065568_5751364934952793_3573426893239191987_n-682x1024.jpg\" alt=\"317065568_5751364934952793_3573426893239191987_n\" width=\"700\" \/><\/a><\/p>\n<p><\/p>","protected":false},"author":1,"featured_media":3130,"template":"","categorie_communiques":[41],"syndicat":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - 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